Characters for your business
Bring avatars to museums, show floors, kiosks and customer experiences. Tell us what you’re building and where it needs to run.
Running today at
- MINT Museum of Toys
- Ivoclar Vivadent
- NRF: Retail’s Big Show
Built for real places
Trusted by teams building the future
Customer stories.
Customer deploymentCultural InstitutionMINT Museum of Toys
The Little Prince guides visitors and helps with ticketing in multiple languages.Interactive multilingual museum guideSee how it worksRead the storyTransforming museum experiences with AI-powered interactive guides that bring art and history to life for visitors of all ages. The MINT Museum partnered with bitHuman to create immersive, multilingual experiences that engage visitors in ways never before possible.
Case study
MINT Museum leaps ahead in visitor engagement with bitHuman's AI ambassador
MINT Museum launched The Little Prince, a museum AI ambassador powered by bitHuman, for personalized visitor experiences and ticketing.
“The Little Prince has transformed how visitors interact with our museum. He answers questions, guides tours, and handles ticketing—all while bringing the timeless character to life. It's like having a knowledgeable guide available 24/7.”
— MINT Museum of Toys, Singapore Background
MINT Museum of Toys is Singapore's premier destination for vintage toys and childhood memorabilia, housing one of the world's most extensive collections—spanning the 1840s to the 1980s and more than 40 countries.
The museum attracts visitors of all ages, from families with young children to nostalgic adults seeking to reconnect with their childhood. However, like many cultural institutions, MINT Museum needed innovative ways to engage younger, tech-savvy audiences who expect interactive, personalized experiences beyond static displays.
Challenge
Demand for High-Quality, Realistic AI Experiences
MINT Museum needed an AI ambassador that was realistic enough to engage visitors authentically. The voice, appearance, and interactions needed to feel natural and trustworthy—not robotic or scripted.
Need for Scalable, Cost-Effective Solution
With high daily visitor traffic, the museum required a solution that could keep up without compromising performance, all while maintaining reasonable operational costs.
Integration with Existing Museum Operations
The AI ambassador needed to seamlessly integrate with ticketing systems and provide accurate information about exhibits, programs, and museum history without disrupting the visitor experience.
Solution
After evaluating multiple AI avatar providers, MINT Museum chose bitHuman for its developer-first platform, cost-effectiveness, and proven stability in high-traffic environments.
Easy Integration & Developer Support
bitHuman's straightforward API integration allowed MINT Museum to deploy The Little Prince quickly, minimizing development time and enabling rapid iteration.
On-Premise Deployment
The Little Prince renders on a single Mac Mini inside the museum, on hardware MINT Museum controls.
Why The Little Prince?
The character from Antoine de Saint-Exupéry's timeless novella embodies curiosity and wonder—perfect for a museum that celebrates childhood imagination. He reminds visitors that “what is essential is invisible to the eye,” connecting the museum's mission with universal themes of discovery and nostalgia.
Private by design
The Little Prince renders on-premise, on a single Mac Mini in the museum, so the avatar's audio and video stay there. When the conversation also runs on the museum's own voice and language services, bitHuman receives usage metering only—never audio, video or conversation text.
For cultural institutions with strict data-governance obligations, that architecture matters: when the avatar renders on your own hardware, its audio and video stay there—without added operational overhead.
Data Stays On-Site
The avatar renders on the museum's own device, so its audio and video stay on-site and there is no video stream to intercept in transit.
Hardware You Control
Running on hardware you control keeps the avatar's audio and video on your site and under your own governance policies.
Deploy Your Way
The same avatar can run on-device, on-premise, or in a private cloud—so your security and IT teams stay in control of where data lives.
Impact
The deployment of The Little Prince has delivered improvements across visitor engagement, operational efficiency, and user experience.
Accelerated Visitor Engagement
The Little Prince provides personalized responses to visitor questions, reducing wait times and enhancing the overall museum experience.
Operational Efficiency
By handling routine inquiries and ticketing, The Little Prince frees museum staff to focus on specialized tours and personalized visitor interactions.
Enhanced User Experience
Visitors can interact with The Little Prince live, receiving information about exhibits, programs, and museum history in an engaging, conversational format.
Ready to transform your visitor experience?
See how bitHuman can help your organization create engaging AI ambassadors that enhance customer interactions and streamline operations—running on your own hardware, with your data staying under your control.
Customer deploymentDental TechnologyIvoclar Vivadent
Virtual Einstein answers visitors at trade shows.24/7 technical product supportSee how it worksRead the storyEmpowering dental professionals with AI assistants that provide product knowledge, product guidance, and technical support around the clock. Ivoclar's global sales team now has 24/7 AI-powered support that understands their complex product portfolio.
Case study
Ivoclar transforms customer care with Virtual Einstein's multilingual expertise
Ivoclar deploys bitHuman's Virtual Einstein across tradeshows, events, and online — answering product questions in 50+ languages, 24/7.
“Virtual Einstein has revolutionized how we engage with customers worldwide. Whether at international tradeshows or through our online platform, he provides accurate, multilingual support that reflects Ivoclar's commitment to excellence and innovation.”
— Ivoclar Vivadent 
Background
Ivoclar Vivadent is a leading international dental company with a rich history spanning over 100 years. The company provides innovative dental solutions, materials, and equipment to dental professionals worldwide, serving customers across more than 100 countries.
As a global organization, Ivoclar faces the challenge of providing consistent, high-quality customer support in multiple languages while maintaining brand consistency across diverse markets and cultural contexts. The company needed a solution that could scale their customer care capabilities while preserving the personal touch that defines their brand.
Challenge
Multilingual Customer Support at Scale
Ivoclar serves customers in over 100 countries, requiring support in 50+ languages. Providing consistent, accurate product information and service guidance across all languages was a significant operational challenge.
Brand Consistency Across Channels
Whether at international tradeshows, corporate events, or online platforms, Ivoclar needed a unified brand ambassador that could represent the company's values and expertise consistently.
24/7 Availability and Accurate Information
Customers expect immediate access to accurate product specifications, usage instructions, and technical support. Ivoclar needed a solution that could provide reliable information around the clock without compromising accuracy.
Solution
Ivoclar partnered with bitHuman to deploy Virtual Einstein as their global customer care specialist—a live, photorealistic AI avatar that delivers multilingual support, accurate product information, and consistent brand representation across every customer touchpoint. Online, Virtual Einstein is a web embed whose conversation runs on bitHuman's servers; at tradeshows and events, the same avatar can render on hardware on the stand.
50+ Languages
Virtual Einstein communicates fluently in over 50 languages, ensuring Ivoclar can serve customers worldwide in their native language, breaking down communication barriers and enhancing customer satisfaction.
Accurate Product Knowledge
Virtual Einstein draws on Ivoclar's complete product catalog, technical specifications, and service protocols, providing accurate, up-to-date information about every product and service offering.
Multi-Channel Deployment
Virtual Einstein serves Ivoclar customers across multiple channels: at international tradeshows and events, providing live demonstrations and answering questions; through online platforms, offering 24/7 customer support; and in corporate presentations, representing Ivoclar's commitment to innovation and excellence.
Private by design
For a company operating across more than 100 countries, protecting customer and product data is non-negotiable. The avatar can render in the bitHuman cloud, on servers Ivoclar runs, or on the device. When it renders on Ivoclar's hardware, its audio and video stay there. The online Einstein is a web embed, so its conversation runs on bitHuman's servers.
Runs in Your Environment
Deploy on the device or on your own servers, and the avatar's audio and video stay on your hardware; with your own voice and language services, bitHuman receives usage metering only—never audio, video or conversation text.
Data Stays Under Your Control
Conversations, customer details, and proprietary product knowledge stay in Ivoclar's account.
Runs Where You Choose
The same avatar can render in the bitHuman cloud, on your own servers or on the device. With the web embed, the conversation runs on bitHuman's servers, even when the avatar renders in the browser tab.
Impact
The deployment of Virtual Einstein has transformed Ivoclar's customer engagement strategy, delivering improvements in customer satisfaction, operational efficiency, and global reach.
Global Customer Reach
With support for 50+ languages, Virtual Einstein enables Ivoclar to serve customers worldwide in their native language, significantly expanding the company's ability to engage with international markets.
Enhanced Brand Presence
Virtual Einstein serves as a memorable brand ambassador at tradeshows and events, creating engaging interactions that reinforce Ivoclar's reputation for innovation and customer-centricity.
24/7 Customer Support
Virtual Einstein provides round-the-clock customer support through online platforms, ensuring customers receive immediate, accurate responses to their product and service inquiries regardless of time zone.
Consistent Brand Experience
Whether at a tradeshow booth, corporate event, or online chat, Virtual Einstein delivers a consistent brand experience that reflects Ivoclar's values, expertise, and commitment to customer success.
Virtual Einstein in Action
Ready to transform your customer care?
Discover how bitHuman's AI avatars can help your organization deliver exceptional multilingual customer support and enhance your brand presence at events and online. Use the web embed, where the conversation runs in the bitHuman cloud, or run the avatar on your own devices and servers, where its audio and video stay on your hardware.
Customer deploymentRetail InnovationNRF: Retail’s Big Show
Avatar kiosks help attendees find their way.Live demos at world's largest retail conferenceSee how it worksRead the storyShowcasing the future of retail at the world's largest retail conference with ten interactive AI guides, each rendered on its own kiosk. bitHuman's technology was the centerpiece of NRF's innovation showcase, demonstrating next-generation customer engagement.
Case study
NRF transforms the conference experience with 10 virtual AI guides at Retail's Big Show
At NRF: Retail's Big Show, bitHuman deployed 10 AI-powered virtual conference guides throughout the Jacob K. Javits Convention Center. Each avatar rendered on its kiosk, helping attendees navigate the event, find exhibitor booths, and get answers about sessions, speakers, and networking opportunities.
“The virtual AI guides transformed how attendees navigated Retail's Big Show. They provided instant, accurate information about booth locations, session schedules, and event details—creating a seamless experience that enhanced engagement and reduced confusion in our massive convention center.”
— NRF: Retail's Big Show Information Kiosk
Information kiosk guide
Information kiosk guide
Background
NRF: Retail's Big Show is the world's largest retail event, bringing together retail professionals, solution providers, and industry leaders at the Jacob K. Javits Convention Center in New York City. The event features exhibitors, educational sessions, and networking opportunities across multiple floors and halls.
With such a massive scale, attendees often struggle to navigate the convention center, locate specific exhibitor booths, find session rooms, and get timely information about schedule changes or event updates. NRF needed an innovative solution to enhance the attendee experience and provide accurate guidance throughout the event.
Challenge
Navigating a Massive Convention Center
The Jacob K. Javits Convention Center spans multiple floors and halls, making it challenging for attendees to find specific exhibitor booths, session rooms, and networking events.
Live Information Needs
Attendees need access to up-to-date information about session schedules, speaker changes, booth locations, and event updates.
Solution
NRF partnered with bitHuman to deploy 10 AI-powered virtual conference guides, strategically positioned throughout the Javits Convention Center. Each guide rendered on its kiosk and served as an interactive information kiosk, helping attendees navigate the event and discover exhibitors, sessions, and networking opportunities.
Booth Location Guidance
Virtual guides provide accurate directions to any exhibitor booth, helping attendees navigate the massive convention center efficiently.
Event Information
Guides answer questions about session schedules, speaker information, networking events, and live updates.
Ten Guides Across the Show Floor
Deployed throughout the Javits Convention Center, these virtual guides serve as greeters and information hubs, drawing visitors in with engaging personalities while delivering accurate, helpful answers.
Impact
The deployment of 10 virtual AI guides at NRF: Retail's Big Show delivered improvements in attendee navigation, engagement, and overall event experience.
Enhanced Navigation
Virtual guides provide accurate directions to exhibitor booths and session rooms.
Increased Visitor Engagement
The engaging personalities of the virtual guides attract visitors to information kiosks.
Live Information Access
Attendees receive up-to-date information about session schedules and event updates.
Private by design
Every one of the 10 kiosks rendered bitHuman's live avatars on the device, so each avatar's audio and video stayed on the hardware in the hall.
On-Device Processing
Each avatar renders live directly on the kiosk, so its audio and video stay on local hardware.
Data Stays in Your Control
When the avatar renders on your hardware and you use your own voice and language services, bitHuman receives usage metering only—never audio, video or conversation text.
Deploy Anywhere
The same avatars run on-device, on-premise, or in a private cloud—so your security and compliance teams decide exactly where data lives.
Enterprise Events, Enterprise Privacy
Private by design means engagement without the exposure. Ten kiosks guided attendees through the Javits Center, each avatar rendered on the kiosk itself.
Ready to transform your event experience?
Discover how bitHuman's virtual AI guides can help your organization create engaging, informative experiences at conferences, tradeshows, and other events—private by design, rendered on your own hardware.
Deployment
Run it where your customers are
bitHuman cloud
The fastest start: web pages, apps and APIs
On bitHuman's servers
bitHuman cloudYour servers
On-premises, data-center and private-cloud deployments
On your own Mac or Linux machines, on-premises or in your cloud account; a standard Linux PC needs no GPU
Your serversOn the device
Apps, kiosks and embedded screens
On the iPhone, iPad, Mac or Android device in front of the user, or in a WebGPU browser tab
On the deviceFully offline
Kiosks, ATM machines, trade shows and embedded screens — Business and Enterprise
On your Linux PCs and terminals
Fully offline
Explore your setting
AI avatars for places where data has to stay put
A face and a voice for bank branches, show floors, museums and the devices you build, rendered on hardware you control.
Banking & ATMs
An AI avatar for the branch, the kiosk and the ATM
An avatar that runs inside the terminal, so customer conversations can stay on your network.
How it works
bitHuman renders a lifelike, lip-synced avatar on the terminal's own processor, so customers get a face and a voice at the machine, and their conversations can stay on your network.
Runs inside the terminal
Linux PCs and terminals (x86_64 and arm64) through the CLI or Python; Android terminals through the Android SDK. Windows-based terminals: talk to us.
Conversations stay on your network
On a connected Linux terminal, the CLI's local conversation brain keeps speech, the language model and the voice on the machine; or use your own services inside your network. bitHuman then receives usage metering only.
The local brain still signs in and reports usage online, so it needs a network connection; it is not part of the offline license.
Keeps working without the internet
Fits the systems you already run
bitHuman renders the avatar and, if you choose, runs the conversation. Authentication, card handling and transactions stay in your existing systems; your application decides what the avatar says and when.
Working with us
Financial-services deployments are set up under an enterprise agreement and review.
Trade shows, museums & kiosks
AI avatars for kiosks, museums and trade-show stands
Runs on the local machine, and with an offline license needs no venue internet.
How it works
Show floors and galleries are where networks fail. bitHuman renders on the local machine, a Mac or a Linux PC, so the avatar doesn't stream from a data center. A Linux offline license runs with no internet at all.
On the local machine
The avatar renders on the kiosk's own computer. An online session checks your credential when it starts and keeps rendering through a network drop of up to 5 minutes.
No venue internet
Offline license is only available to Business and Enterprise clients who want to run avatars completely locally, off the internet — e.g. kiosks, trade shows, ATM machines, embedded screens. Linux PCs and terminals; arranged through sales.
An offline license runs characters fully offline on Linux x86_64: Expression 2 now; Essence 1 and Essence 2 come later.
Operating notes
In the bitHuman cloud, credits pay for active session time, talking or idle, by the exact second. On your own devices or servers, current versions of the Essence 2 and Expression 2 SDKs and the bitHuman CLI charge credits only for the seconds the character is speaking, not for the time it waits. Size your credits for opening hours. Setup and restart guidance is in the docs.
Embedded devices
Put an avatar in the device you build
SDKs for Android, iOS, macOS and Linux that render on the device's own processor.
How it works
Essence 2 and Expression 2 ship as SDKs that render on the device's own processor: Android (arm64, from maven.bithuman.ai), iPhone, iPad and Mac (Swift package), and Linux or macOS (CLI and Python).
Network
Devices check in when a session starts and keep rendering through a network drop of up to 5 minutes. On Android, after the one-time model download, the only network traffic is usage reporting. Fully disconnected operation is available on Linux under an offline license.
An offline license runs characters fully offline on Linux x86_64: Expression 2 now; Essence 1 and Essence 2 come later.
Credentials
Each device authenticates with an API secret when a session starts. Use a separate secret for each device fleet, and rotate it if a device is lost.
Where it renders
On the device, on your own servers, in the bitHuman cloud, or fully offline. Compare the four modes
Your team’s portal
One workspace where your company runs its AI characters: shared characters and knowledge, your team, usage and API secrets. Nothing to install.
Company knowledge
Upload policies, catalogs and slides once; every shared character answers from them.
Team and roles
Invite colleagues as admins or members. Ownership moves cleanly when people change roles.
Usage by person and character
See who used what, with a runway estimate, and export it for finance.
Company API secrets
API secrets belong to the workspace, not to one person, so they outlive a staff change.
Your brand
Your logo, name and colours across the portal your team signs in to.
| Plan | Pro | Business | Enterprise |
|---|---|---|---|
| Team seats | 10 | 25 | 50 |
| AI characters | 40 | 200 | 1,000 |
Plan your data flow
When the avatar renders on your hardware and the conversation runs on your own services, bitHuman receives usage metering only — never audio, video or conversation text. With the web embed, the conversation runs on bitHuman's servers, even when the avatar renders in the tab.
Questions
Can bitHuman run on the device?
Can bitHuman run without an internet connection?
Does customer audio or video leave our network?
Does bitHuman train on our data?
Privacy questions? Read our privacy policy.