Case study
Ivoclar Transforms Customer Care with Virtual Einstein's Multilingual Expertise
Ivoclar deploys bitHuman's Virtual Einstein across tradeshows, events, and online — answering product questions in 50+ languages, 24/7.
“Virtual Einstein has revolutionized how we engage with customers worldwide. Whether at international tradeshows or through our online platform, he provides accurate, multilingual support that reflects Ivoclar's commitment to excellence and innovation.”
Background
Ivoclar Vivadent is a leading international dental company with a rich history spanning over 100 years. The company provides innovative dental solutions, materials, and equipment to dental professionals worldwide, serving customers across more than 100 countries.
As a global organization, Ivoclar faces the challenge of providing consistent, high-quality customer support in multiple languages while maintaining brand consistency across diverse markets and cultural contexts. The company needed a solution that could scale their customer care capabilities while preserving the personal touch that defines their brand.
Challenge
Multilingual Customer Support at Scale
Ivoclar serves customers in over 100 countries, requiring support in 50+ languages. Providing consistent, accurate product information and service guidance across all languages was a significant operational challenge.
Brand Consistency Across Channels
Whether at international tradeshows, corporate events, or online platforms, Ivoclar needed a unified brand ambassador that could represent the company's values and expertise consistently.
24/7 Availability and Accurate Information
Customers expect immediate access to accurate product specifications, usage instructions, and technical support. Ivoclar needed a solution that could provide reliable information around the clock without compromising accuracy.
Solution
Ivoclar partnered with bitHuman to deploy Virtual Einstein as their global customer care specialist—a live, photorealistic AI avatar that delivers multilingual support, accurate product information, and consistent brand representation across every customer touchpoint. Online, Virtual Einstein is a web embed whose conversation runs on bitHuman's servers; at tradeshows and events, the same avatar can render on hardware on the stand.
50+ Languages
Virtual Einstein communicates fluently in over 50 languages, ensuring Ivoclar can serve customers worldwide in their native language, breaking down communication barriers and enhancing customer satisfaction.
Accurate Product Knowledge
Virtual Einstein is trained on Ivoclar's complete product catalog, technical specifications, and service protocols, providing accurate, up-to-date information about every product and service offering.
Multi-Channel Deployment
Virtual Einstein serves Ivoclar customers across multiple channels: at international tradeshows and events, providing live demonstrations and answering questions; through online platforms, offering 24/7 customer support; and in corporate presentations, representing Ivoclar's commitment to innovation and excellence.
Private by Design
For a company operating across more than 100 countries, protecting customer and product data is non-negotiable. The avatar can render in the bitHuman cloud, on servers Ivoclar runs, or on the device. When it renders on Ivoclar's hardware, its audio and video stay there. The online Einstein is a web embed, so its conversation runs on bitHuman's servers.
Runs in Your Environment
Deploy on the device or on your own servers, and the avatar's audio and video stay on your hardware; with your own voice and language services, bitHuman receives usage metering only—never audio, video or conversation text.
Data Stays Under Your Control
Conversations, customer details, and proprietary product knowledge stay in Ivoclar's account. We do not use that content to train our AI models unless Ivoclar explicitly opts in.
Runs Where You Choose
The same avatar can render in the bitHuman cloud, on your own servers or on the device. With the web embed, the conversation runs on bitHuman's servers, even when the avatar renders in the browser tab.
Impact
The deployment of Virtual Einstein has transformed Ivoclar's customer engagement strategy, delivering measurable improvements in customer satisfaction, operational efficiency, and global reach.
Global Customer Reach
With support for 50+ languages, Virtual Einstein enables Ivoclar to serve customers worldwide in their native language, significantly expanding the company's ability to engage with international markets.
Enhanced Brand Presence
Virtual Einstein serves as a memorable brand ambassador at tradeshows and events, creating engaging interactions that reinforce Ivoclar's reputation for innovation and customer-centricity.
24/7 Customer Support
Virtual Einstein provides round-the-clock customer support through online platforms, ensuring customers receive immediate, accurate responses to their product and service inquiries regardless of time zone.
Consistent Brand Experience
Whether at a tradeshow booth, corporate event, or online chat, Virtual Einstein delivers a consistent brand experience that reflects Ivoclar's values, expertise, and commitment to customer success.
Virtual Einstein in Action
Ready to Transform Your Customer Care?
Discover how bitHuman's AI avatars can help your organization deliver exceptional multilingual customer support and enhance your brand presence at events and online—running privately on your own infrastructure, with customer data always under your control.
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